At Luxora Lane, we want you to love your purchase.
📌 Return & Refund Policy
At Luxora Lane, customer satisfaction is important to us. If your order arrives damaged, defective, or incorrect, we’re here to help.
✅ Eligibility for Refund or Replacement
You may request a refund or replacement if:
• The item arrives damaged or defective
• You receive an incorrect item
• The item is missing parts or accessories
📄 What We Need to Process Your Request
Please email us with:
• Your full name
• Order number or email used at checkout
• A brief description of the issue
• Clear photo or video proof
🚫 Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
• Used items
• Items without original packaging
• “Change of mind” returns
All items must be unused and in original condition.
⏳ Refund Request Window
Refund or replacement requests must be submitted within 7 days of delivery.
💳 Refund Processing Time
Once approved, refunds are processed within 5–7 business days to the original payment method.
📦 Returns & Shipping
As orders are fulfilled through authorized partners, returns are handled digitally.
Please do not send items back without contacting us first. Our support team will guide you through the correct process.
📧 Contact us at: luxoralanestore@gmail.com
📍 Business Location: Hyderabad, Telangana, India